Frequently Asked Questions
Everything you need to know about bringing timeless design into your home.
What is the typical shipping timeline for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and scheduled installation.
Do you offer international shipping?
Currently, the Recollection Project ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We accept returns on most decor and small accessories within 30 days of delivery, provided they are in original condition. Please note that custom-made furniture and final sale items are non-returnable.
Are your products sustainably sourced?
Yes, we prioritize ethical craftsmanship. We partner with artisans who use reclaimed woods, organic textiles, and low-impact manufacturing processes to ensure your home is as eco-friendly as it is beautiful.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.